Frequently Asked Questions
Can your Fluorescent fixtures really put out as much light as HID?
Yes. Tests prove our fixtures have over doubled and sometimes tripled the output of a standard HID in some cases. The key to this success is the patented parabolic reflector, which reflects 95% of the light to the space being lighted.
How many lamps does each fixture have?
These fixtures can be custom ordered to suit depending on the HID lamps you want to replace, or the light levels you need. We can make a 2, 4-lamp or a 6-lamp fixture with any length cord, and plug type (if applicable). We also have available retrofit kits for T12 office or task lighting.
What kind of lamps do you use?
We recommend high lumen 5000K lamps for the best performance.
How many watts does your fixture have versus HID?
Our standard fixture will operate with approximately 60% more efficiency. For example, a standard 400W HID will use 460 watts with ballast. Our 6-lamp fixture would be a standard replacement that would operate at 218-220 watts.
What is CRI, and how does that make a difference?
CRI stands for Color Rendering Index. This refers to the useable light that the human eye can process. A higher CRI it will make colors much more visibly distinct and pleasing. The CRI on a standard HID can be as low as 65 whereas the CRI with our fixture is into the 90's+.
Is your fixture UL listed?
Yes, all of our fixtures are UL/CUL listed.
Can your fixture be used in cold/hot weather environments?
Yes, our fixtures have been tested to perform in extreme weather conditions. It has been used in extreme cold temps as low as -20¡F.
Are they available in all voltages?
Yes, they can be custom built to suit any voltage including 347 and 480.
How do you hang them?
They are very easy to hang with standard eyehooks and jack chain or an even more effective method is to use our Grippler system. Therefore, they can be easily adjusted to whatever height or angle you chose.
Do you have replacement for 1000 watt HID?
Yes, we use (1) 10-lamp T5 fixture to replace one 1000W-HID fixture called the Rinkmaster.
What kind of warranty do you have?
The lamps are rated for up to 36,000 hours or 2 years, standard ballasts have a 5-year warranty, and the fixture itself is warranted for 25 years.
Does this fixture apply for high ceilings, greater than forty feet?
Yes, these fixtures have been tested and approved to drive light to the floor from greater than 100 feet!
What kind of maintenance (cost) is there compared to my HID?
The cost to replace lamps/ballasts is about ½ as much as an HID, and requires less labor.
How heavy are your fixtures?
Because of the compact design and aluminum reflector, a standard 6-lamp fixture is less than 15 lbs with ballast.
Can you get them enclosed, or have shatterproof bulbs?
Yes, we do offer enclosed fixtures, and we use Òshatter shieldÓ lamps or lamp covers for safety in required settings.
Is a T-8 fluorescent replacement better than a T-5?
A T-8 fixture will draw less energy than a T-5 and it has lower repair and maintenance costs due to the price of the T-5 lamps. However, T5's certainly have their place in the market.
What kind of light degradation do you have versus my HID?
Standard HID lamp will lose up to 40% of the original light in the first year; our fixture will retain 93% of its original light at the end of its life.
What is the operating temperature of your fixture versus HID?
The average operating temperature of a standard 400W Metal Halide is approximately 2100¡ F versus 120¡ F for our fixtures.
How do lower operating temperatures affect me?
Every 4 watts saved on powering indoor lighting fixtures means 1 watt saved in air conditioning related costs. Cooler ballasts mean longer ballast & lamp life resulting in less labor and replacement costs.
What size is your fixture, and will it fit in my setting?
Our standard fixture is 24Óx48Óx3.5Ó. They are lightweight and adjustable for most every operating environment.
Do you install the lights?
Yes, a hard-wired system would need to be installed by an electrician and we use only licensed electricians to install the fixtures. If the system is plug-wired they do not need to be installed by an electrician and can be done by an employee of your firm or may be hired out to a staffing agency for example.
Do you dispose of my HID's?
Yes, for a minimal fee we can dispose of your old fixtures and ensure that the lamps are properly re-cycled.
How much do they cost, and do you have quantity discounts?
A single 6-lamp fixture is usually less than $50 after rebates and energy savings. Please call us for details.
I don't have any money in my capital budget, what are my payment options?
If you are in the middle of a budget year and funds are tight, we can find low-cost financing packages that range from 1.9% to 6.5% depending on your credit rating. The energy savings will lower the amount due to the utility and you will make up the difference by diverting the funds to the loan payment. Many customers have had a positive monthly cash flow through this option.
Does your price include lamps?
Yes, our fixtures do include lamps, cords and delivery to your space. We use only the highest quality Phillips 850 Alto Series lamps that carry a 2 year warranty.
Is this eligible for a rebate from the utility company?
Yes, most states including Minnesota and Wisconsin utilities offer rebates for this type of energy efficient lighting. Please contact your local utility for availability and details.
Do you replace fixtures one for one?
Yes, typically they are replaced one for one. However, in some cases you may be able to reduce the number of fixtures required and still maintain or increase light levels. Please Contact us for assistance with your lighting design.
How long does it take to get my light fixtures?
We always quote 2-4 weeks for delivery, but often times we can get them to you sooner.
Why should I be concerned about the mercury content of lamps?
Mercury is a highly persistent and toxic chemical that is building up to dangerous concentrations in fish, wildlife, and human beings throughout the US. By choosing high-efficiency lamps that contain less mercury, you help reduce the environmental impacts and health risks of lamp breakage during use, transport, and disposal.
More questions? Please feel free to contact us at info@naeg.com.